General Terms and Conditions and Customer Information (GTC)

I. General Terms and Conditions (GTC)

§ 1 Basic provisions

(1) The following terms and conditions apply to all contracts that you conclude with us as a provider via the wolfofreputation.com website. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the purchase of valuations.

Our offers on the Internet are non-binding and not a binding offer to conclude a contract.

If you use the "PayPal - Express" instant payment system by clicking on the correspondingly labeled button integrated in the store system, you will be redirected to the PayPal log-in page. After successfully logging in, your address and account data stored with PayPal will be displayed. Click on the "Continue" button to return to the order overview page in our online store.

(2) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Individually designed valuations

(1) You shall provide us with the appropriate information, texts or files required for the individual formulation of the ratings via the online ordering system or by e-mail at the latest immediately after conclusion of the contract. The link to the profile to be rated is particularly important for us.

(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates existing laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also applies to the costs of any legal representation required in this connection.

(3) We do not check the transmitted data for correctness of content and in this respect accept no liability for errors.

§ 4 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) Notification of defects must be communicated within ten days of submission of the evaluation.

(2) As a consumer, you are requested to check the evaluations immediately upon delivery for completeness and obvious defects and to notify us as soon as possible. If you fail to do so, you will lose your warranty claims.

(3) There is no guarantee of continuance for ratings. Deletions due to algorithm adjustments by the platform operator or due to the history of your account are beyond our control. Premium ratings will be corrected once within 12 months if they are deleted.

(4) Texts for reviews that were not provided by you but were created by us free of charge cannot be claimed.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn (principle of favorability).

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction shall be our registered office if you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

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II Customer information 

1. identity of the seller according to GTC and imprint

Auerswald Marketing SL
Ctra. del Cap de la Nau Pla, 126 1-18
03730 Xabia
Alicante, Spain

Entry in the commercial register.

Value added tax identification number in accordance with §27 a of the Value Added Tax Act:
ESB09946799

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

2. information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I.).

3. contract language, contract text storage

3.1 The contractual language is German.

3.2 We do not save the complete text of the contract. Before sending the order, the contract data can be printed out using the browser's print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts and the General Terms and Conditions will be sent to you again by e-mail.

4. codes of conduct

4.1 We have submitted to the Käufersiegel quality criteria of Händlerbund Management AG and thus to the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at: http://www.haendlerbund.de/images/content/kaeufersiegel/kaeufersiegel-qualitatskriterien.pdf and https://www.ecommercetrustmark.eu/the-code-of-conduct/

5. essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. prices and payment modalities

6.1 The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

6.2 The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery has been promised.

6.3 If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you. You shall also bear any costs incurred for the transfer of money in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

6.4 The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

6.5 Unless otherwise stated in the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

7. terms of delivery

7.1 The terms of delivery, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2 If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

8. statutory liability for defects 

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These general terms and conditions and customer information were created by the lawyers of Händlerbund who specialize in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at:http://www.haendlerbund.de/agb-service.

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The following general terms and conditions apply to valuation deletions

§ 1 Scope / General Terms and Conditions

(1) The business relationship between Auerswald Marketing SL, Ctra. del Cap de la Nau Pla, 126 1-18, 03730 Xabia, Alicante, Spain (hereinafter "Contractor") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of conclusion of the contract.

(2) Deviating general terms and conditions of the Client shall not be recognized unless the Contractor expressly agrees to their validity in writing.

(3) The client assures that he is acting as an entrepreneur and not as a consumer. According to Section 14 of the German Civil Code (BGB), an entrepreneur is any natural or legal person or partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract.

§ 2 Formation of the contract

(1) The contract is concluded upon confirmation of the Contractor's offer by the Client. The binding confirmation of the Client shall be made verbally (by telephone) or in text form. The Contractor shall then send an order confirmation to the Client by e-mail. Commissioning by employees of the Client shall be attributed to the Client.

(2) Upon conclusion of the contract, the Client accepts the Contractor's GTC.

(3) The contract shall be concluded in German. The text of the contract shall be stored in compliance with data protection regulations.

§ 3 Terms of payment

(1) The Contractor shall only invoice the Client for successful deletions. Payment shall be made by bank transfer. A deletion shall be deemed successful if it has been removed from the rating platform or is no longer publicly visible.

(2) The due date is based on the payment term on the invoice, otherwise payment must be made within 10 days. The client is already in default by missing the payment deadline. In this case, he shall pay the Contractor interest on arrears for the year at a rate of 9 percentage points above the prime rate. Any return debit note fees shall be borne by the client.

(3) The Client's obligation to pay default interest shall not preclude the Contractor from claiming further damages for default.

(4) The Client shall only be entitled to offset against the Contractor if its counterclaims have been legally established, are undisputed or have been recognized by the Contractor. The Client may only exercise a right of retention insofar as the counterclaim is based on the same contractual relationship.

§ 4 Services / Obligations in the event of valuation deletion

(1) The contractor shall only be responsible for requesting the deletion.

(2) The client is obliged to cooperate and must provide the contractor with all necessary information and data in an easily processable form in order to be able to fulfill the agreed services. The provision of illegal content is prohibited.

(3) The Contractor shall be authorized to commission subcontractors and lawyers without the Client's consent being required. The Contractor shall be entitled to render partial services.

(4) The client is basically free to choose suitable means for the fulfillment of the order.

(5) The contractor shall apply for deletion within a reasonable period of time. When and whether a deletion occurs is at the discretion of the portal on which a rating is published. Therefore, only whether a deletion takes place is decisive for the contractor's claim to remuneration, not when it takes place.

(6) The Contractor shall not owe any specific success.

(7) The client is responsible for compliance with statutory provisions. In particular, the Contractor shall not check whether the deletion of an evaluation violates legal regulations.

(8) The contractor is not responsible if a legal dispute arises between the client and the reviewer in connection with the deletion of a review.

(9) If the evaluator republishes a deleted evaluation on the same platform or elsewhere, the contractor shall not be liable for a new request for deletion. The client remains obliged to pay. However, the client is free to place a new order.

§ 5 Cancellation / Withdrawal

The client has no contractual right to cancel or withdraw from the contract. The contractor is free to refuse orders or to fulfill them only partially.

§ 6 Liability of the Contractor

(1) Claims of the client for damages are excluded. Excluded from this are claims for damages by the Client arising from injury to life, limb or health of the Client from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Contractor, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

(2) In the event of a breach of material contractual obligations, the Contractor shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the Client's claims for damages are based on injury to life, limb or health.

(3) The Contractor shall not be liable for loss of profit.

(4) The restrictions according to paragraphs 1 to 3 shall also apply in favor of the Contractor's legal representatives and vicarious agents if claims are asserted directly against them.

§ 7 Confidentiality between the parties

(1) "Confidential information" means all information, files and documents relating to business transactions of the other party concerned that come to the knowledge of the other party.

(2) Both parties undertake to maintain secrecy about confidential information concerning the other party and to use it only for the execution of this contract and the purpose pursued with it.

(3) Both parties undertake to impose the confidentiality obligation on all employees and/or third parties who have access to the aforementioned business transactions.

(4) The confidentiality obligation pursuant to para. 2 shall not apply to information a) which was already known to the other party when the contract was concluded, b) which had already been published at the time of disclosure by the client without this being due to a breach of confidentiality by the other party, c) which the other party has expressly released for disclosure in writing, d) which the other party has lawfully obtained from other sources without any restriction relating to confidentiality, provided that the disclosure and utilization of such Confidential Information does not violate contractual agreements, statutory provisions or official orders, e) which the other party has developed itself without access to the Client's Confidential Information, f) which must be disclosed due to statutory duties of disclosure, notification and/or publication or official orders.

§ 8 Data protection

(1) The client agrees to the storage of personal data in the context of the business relationship with the contractor, in compliance with data protection laws, in particular the BDSG and the GDPR. Data will not be passed on to third parties unless this is necessary for the execution of the contract or consent has been given.

(2) Insofar as the Client transmits the data of third parties (e.g. customers, employees), the Client shall ensure that it has obtained the consent of the third party and shall indemnify the Contractor against any claims in this regard.

(3) The rights of the client or the person affected by the data processing arise in particular from the following standards of the GDPR:

* Article 7 (3) - Right to withdraw consent under data protection law
* Article 15 - Right of access by the data subject, right to confirmation and provision of a copy of the personal data
* Article 16 - Right to rectification
* Article 17 - Right to erasure ("right to be forgotten")
* Article 18 - Right to restriction of processing
* Article 20 - Right to data portability
* Article 21 - Right of objection
* Article 22 - Right not to be subject to a decision based solely on automated processing, including profiling
* Article 77 - Right to lodge a complaint with a supervisory authority

(4) To exercise the rights, the client or the data subject is requested to contact the contractor by email or, in the event of a complaint, the competent supervisory authority.

(5) The contractor assures that it has taken appropriate technical and organizational measures to ensure the security of personal data and to reduce the risk for the data subjects.

§ 9 Power of attorney
If the platform operator, who has been requested to delete the data, requires a power of attorney for the deletion, the client is obliged to provide this to the contractor.

§ 10 Final provisions, severability clause

(1) Contracts between the Contractor and the Client shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions shall remain unaffected.

(2) The place of jurisdiction and place of performance for all disputes arising from contractual relationships between the Client and the Contractor shall be the Contractor's registered office in Alicante, Spain.

(3) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if any. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.